Effective Date: July 15, 2025
EDEN – The Residence At The Sea is committed to protecting your personal information and your right to privacy.
1. What We Collect
When you make an enquiry or booking, we may collect:
- Name, email, phone number
- Booking details and stay preferences
- Payment information (Processed securely via third parties)
- Feedback or reviews you provide
- Information provided via cookies on our website
2. How We Use Your Information
We use your data to:
- Manage and confirm bookings
- Personalize your experience
- Communicate updates or offers (With your consent)
- Improve our services and website
3. Sharing Information
We do not sell or rent your personal data. We may share it with:
- Service providers (e.g., payment processors, marketing tools)
- Government authorities when required by law
- Internal team members for operational purposes
4. Data Security
We implement industry-standard security measures to protect your information. However, no digital system is 100% secure, so we cannot guarantee absolute security.
5. Email Communication
You may receive booking confirmations and important updates. If you opt in, we may also send promotional content. You can unsubscribe at any time.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, though this may affect some website functionality.
7. Cancellation Policy
Kindly be aware that the deposit is non-refundable in the event of cancellation.
- Balance Payment: 1 month prior to your arrival.
- For no-shows: 100% charge of total room night reserved.
8. Your Rights
You may:
- Request a copy of the personal data we hold
- Ask us to update or delete your information
- Withdraw consent for promotional emails at any time
To exercise your rights, please contact us at: info@edenbali.com.
